Terms of Use Introduction
Thank you for visiting the Britton & Associates Legal Services Terms of Use page. By accessing or using our website, services, or facilities you accept and agree to be bound by these Terms of Use. The Britton & Associates Legal Services Terms of Use govern your relationship with Britton & Associates Legal Services and all of the services we provide to you, whether available on this website, via telephone services, or through in-person dialog. It is important that you take the time to read these Terms of Use, which affect your rights and responsibilities, and the limits of those rights and responsibilities, when working with our professional court reporting and legal videography services. Do not use our website or other services if you do not accept all of the Terms and Conditions of Use. Britton & Associates Legal Services may change these Terms of Use at any time, and all such changes are effective immediately upon posting to this site. Use of this site constitutes acceptance of any changes that may be made.
Company Background and Scope of Services
Britton & Associates Legal Services, serving attorneys, law firms, and the court systems across the United States since 1971, is a litigation support company specializing in computer-aided real-time transcription, legal videography, litigation support, process service, and related services. Britton & Associates and its affiliated reporter network collectively provide all types of deposition and hearing transcription; conference room facilities; e-mail transcript delivery; professional legal videographers; premium quality reporter time-stamping, sealing, and signature services; nationwide geographic coverage; prompt cost information and service arrangements; and secure process service. Services are only offered directly to legal professionals and are not offered to the public. Britton & Associates Legal Services is located at: 800 Washington Ave SE Ste 60 Minneapolis MN 55455, United States (US).
Eligibility and Client Obligations
Our services are provided only to attorneys, law offices, court systems, and other legal professionals legally permitted to obtain litigation support services within the United States. By setting an appointment or otherwise requesting services of Britton & Associates Legal Services, you are affirming that you are permitted to submit this request on behalf of a law firm, legal department, or other entity legally permitted to use these services. You affirm that the information you supply in ordering services is accurate, current, and complete, and that you will update such information as needed. Clients assume responsibility for protecting the confidentiality of account passwords and for all activities that occur under the account.
Service Appointment and Engagement
Britton & Associates Legal Services provides various engagement options such as online scheduling via our website, phone appointments, and requests via e-mail. All requests are subject to approval and availability. We may refuse or cancel any service request at our own discretion, including but not limited to failure to meet our approval criteria or a conflict of interest. Once the service has been scheduled you will receive a confirmation via e-mail or phone. You are responsible for verifying and confirming all details. We highly recommend scheduling early, especially for peak times and special needs.
Provision of Services and Standards of Professionalism
Our team of professionals is dedicated to delivering accurate, timely, and dependable court reporting, transcription, videography, process serving, and related litigation support services that meet or exceed industry best practices, as well as all applicable legal requirements. Real-time court reporting and video services are provided only with state-of-the-art equipment and via secure protocols. While we take care to ensure that we meet all applicable deadlines relating to court reporting and video filings as well as all other client-related expectations, Britton & Associates Legal Services is not responsible for, or liable for, any delays or interruptions caused by events out of our control including, but not limited to, any scheduling changes mandated by the court; technical issues beyond our reasonable control; or force majeure of any kind.
Fees, Terms of Payment, and Invoicing
Britton & Associates Legal Services will provide detailed estimates and invoices for all services rendered. Fees are based upon the scope, complexity, and duration of the engagement. Due to the array of circumstances that can arise in these matters, we do not publicly post our standard rates on the internet; instead, an estimate is available upon request by contacting us directly. Invoicing terms will be described in your invoice and are due and payable unless stated otherwise on receipt. Forms of payment that we accept are corporate check, electronic funds transfer, as well as all major credit cards. Interest or penalty may apply to late payments as allowable by law. Please contact us to discuss questions regarding billing or payment terms for a particular engagement at (612) 931-3415 or [email protected].
Cancellations, Reschedules, and Refund Policy
We recognize that legal processes can suddenly shift. If you must cancel or make changes to a scheduled service, please give us timely notice via phone or e-mail. Cancellations scheduled at least 24 hours in advance will incur no costs. Cancellations or changes with less than 24 hours advance notice may incur a cancellation fee and – if resources and/or personnel have been committed – the incurred costs. Refunds will be applied at our discretion, and will depend upon the facts of each particular case. Fees for services rendered and non-refundable costs will not be refunded or credited. For additional information, please contact our service scheduling team.
Client Materials, Confidentiality, and Data Protection
Britton & Associates Legal Services understands the sensitive nature of legal matters and the documents examined by us. All materials, transcripts, recordings, and information provided to us by our clients are handled with confidentiality and in accordance with all applicable privacy laws and professional standards. We provide secure encrypted e-mail delivery and storage to protect your documents. Client information may not be provided to third parties except as required by law or by client consent. Please understand that we have implemented state-of-the-art safeguards; however, no method of online delivery or storage is 100% secure. For more details, please review our Privacy Policy.
Website and Online Tools Usage
Your use of the Britton & Associates Legal Services website (“our site”, this “site”) is governed by these terms of use. You may use the online scheduling tools and/or any other feature provided on our site only for lawful purposes and in accordance with these terms. Among other prohibited uses, you are prohibited from using our site to obtain unauthorized access to our systems, interfere with the functionality of our site, to transmit viruses or malicious code, or to harvest, mine, or collect information from our site. We will suspend or terminate your access to our site for any violation of these terms or for any act which jeopardizes the security or integrity of our site.
Intellectual Property Provisions
All material on the Britton & Associates Legal Services website, including without limitation text, logos, graphics, images, audio, video, and software (“Content”), is the property of Britton & Associates Legal Services or its licensors and is protected by U.S. and international copyright and trademark laws. You may not reproduce, distribute, modify or make derivative works from, or publicly display or perform the Content without our prior express written consent (except as permitted in our Terms of Service). The use of Britton & Associates Legal Services’s name, logo, or materials for commercial purposes without authorization is expressly prohibited.
Transcript and Video Ownership and Licensing
Subject to the full payment of all applicable fees, we grant clients a non-exclusive, non-transferable license to use the transcripts, video recordings, and deliverables produced by Britton & Associates Legal Services in connection with professional activities allowed by law so long as those activities pertain to the legal matter for which we were originally engaged. You may not redistribute, resell, or publish those materials without our prior written consent. We reserve the right to retain copies of all work products in our file for archival purposes, subject to confidentiality restrictions.
External Service Providers and Third-Party Links
We may have links or reference third party service providers on our website for the convenience of our clients, particularly to access other resources such as local attorneys in Minneapolis and elsewhere. Britton & Associates Legal Services makes no representations regarding the content, policies, and practices of any such third party provider or website or the outcome of any legal service. Accessing and use of such third party resources or websites is at your own risk. Clients are advised to review the terms and conditions and privacy statements of any third-party site or service before providing personal, case, or other information.
No Warranties
Britton & Associates Legal Services makes all services, information, and materials available on the site “as is” and “as available.” We expressly disclaim any warranties of any kind or nature, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We specifically do not undertake that our services or website will either be error free or uninterrupted. Because we aim at accuracy and reliability, clients are expected to verify the correctness of all transcripts and recordings and other documents before using them at any hearing or trial.
Limitation of Liability
To the fullest extent permitted by applicable law, neither Britton & Associates Legal Services nor any of its officers, employees, contractors, or affiliates will be liable to you or any third party for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages or losses arising from or relating to your use of our services or facilities, this website, or the information contained herein, even if Britton & Associates Legal Services has been advised of the possibility of such damages or losses. This is true regardless of whether such claim is based in contract, tort, negligence, or strict liability and regardless of whether any damages arise out of one or a series of events. Britton & Associates Legal Services’ total liability to you for all claims and damages arising out of these Terms of Use will not exceed the total fees paid by you to Britton & Associates Legal Services for the specific service that gave rise to the claim.
Indemnification
You agree to indemnify and hold harmless Britton & Associates Legal Services, its officers, employees, contractors, agents, and affiliates from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way relating to your use of the services or this website or facilities, your violation of these Terms of Use, or your violation of any third-party rights. This indemnification obligation shall survive termination of your relationship with Britton & Associates Legal Services.
Services Termination and Website Access
Britton & Associates Legal Services reserves the right to suspend, limit, and terminate your access to our website, facility, or services at any time with or without notice, for any reason that we deem appropriate, including but not limited to violation of these Terms of Use, abuse or suspected abuse, or as required by a government authority. Upon termination, permission to use all materials, transcripts, or deliverables supplied by us may also be withdrawn in accordance with our license rights. Termination shall not affect your obligations for payment for services already provided nor your obligations to indemnify us for acts undertaken prior to termination.
Arbitration and Governing Law
Any dispute, claim, or controversy arising out of or relating to these Terms of Use or your use of Britton & Associates Legal Services shall be resolved through good faith negotiations. If no resolution can be reached, the parties agree to submit to binding arbitration in Hennepin County, Minnesota, in accordance with the rules of the American Arbitration Association. These Terms of Use shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions. You waive any objection to the jurisdiction and venue of such courts.
Amendment of Terms of Use
Britton & Associates Legal Services shall have the right, at any time, to change or update these Terms of Use. Such changes and updates will be effective immediately upon posting to our website. Clients are encouraged to check this page periodically for updates and changes. Your use of our services or your continued use of our website after any changes or updates are posted shall constitute your acceptance of these changes and/or updates. If you do not agree to any and all changes or updates, you must refrain from using our website and our services.
Severability and Waiver
If any provision of these Terms of Use shall be found to be invalid or unenforceable by any court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be so modified, and the remaining provisions shall continue in full force and effect. No waiver of any term or condition hereunder shall be deemed a further or continuing waiver of such term or any other term. Britton & Associates Legal Services’ failure to enforce any right or provision shall not constitute a waiver of such right or provision.
Notices and Further Communications
Any notices, demands, or legal correspondence pertaining to these Terms of Use should be delivered to Britton & Associates Legal Services, attention: Robin J Britton at: 800 Washington Ave SE Ste 60, Minneapolis MN 55455, or by phone at (612) 931-3415, or by e-mail at [email protected]. We will mail, send electronically, or communicate by telephone solely based on the contact information we have for you at the time you ordered services. It is your obligation to keep your contact information current.
Entire Agreement
These Terms of Use and any written agreements, service confirmations, or policies referenced or included in the Terms of Use, comprise the entire terms and conditions governing your use of our website, services, and facilities. They supersede any previously or contemporaneously proposed, offered, represented, stated, or acknowledged communications, proposals, representations, notices, warnings, or agreements whether oral or in writing. No modification or amendment of the Terms of Use will be effective unless set forth in a writing signed by an authorized representative of Britton & Associates Legal Services.
Contact Information and Client Assistance
For questions, clarification, or further information related to these Terms of Use or any of our other services, contact Britton & Associates Legal Services at 800 Washington Ave SE Ste 60, Minneapolis MN 55455. We can be reached by phone at (612) 931-3415 or via e-mail at [email protected]. Lawyers should schedule services online, or contact us for more information or to request a consultation. We support attorneys, law firms, and courts across the country with litigation support and decades of industry experience. For more ways to reach us, please visit our Contact Us page.
Acceptance of Terms
By accessing Britton & Associates Legal Services website or by using services provided to you or for which you have requested services, you are indicating that you have read, understood, and accept the following Terms of Use. You understand that these Terms of Use represent a binding legal agreement between you and Britton & Associates Legal Services. If you have questions or concerns regarding any provision of these Terms of Use, please contact us before utilizing our services. We appreciate the opportunity to serve you and we are pleased that you have chosen Britton & Associates Legal Services for your provider of litigation support services.